Frequently asked questions

You have a question? You are not alone.

Here are the most frequently asked questions.

How far is the closest grocery store and what’s the name?

The closest grocery store is less than 2km away from our site. It's name is Coop d’alimentation de Chambord.

Here is the address: 1945 route 169, Chambord (QC) G0W 1G0

Is there a list of activities you strongly reccommend?

The Zoo sauvage of Saint-Félicien, l’Ermitage Saint-Antoine du Lac-Bouchette (retreat site), Val-Jalbert historical site , the Ilnu community of Mashteuiatsh, the Trou de la fée, and many more. Do not hesitate to consult the Destination Lac-Saint-Jean website for more information.

If we stay in your accommodations, is the access to the nordic baths included?

The access to the nordic baths is not included when you book a reservation in one of our accommodations. However, you could get a discount on the price if you book your stay using our website or by phone.

Are the pets allowed on the site?

No, pets are not allowed in our cottages or condos.

Can we smoke in your cottages?

At Chalets et Spa Lac Saint-Jean all our accommodations are non-smoking.

Do you have a laundry room service?

Some of our accommodations are not equipped with washing machines and dryers. If you need to wash your clothes, it is possible for us to do it. Bring your clothes to the reception desk after 4pm and it will be a pleasure to wash it.

A 10$ fee per wash applies.

You can visit Our accomodations for more details. Each accommodation has its own detailed file.

Do you have a space to store bikes during the night ?

Yes, ask the reception office for more details.

Is there a wireless internet connexion on the facility?

Yes, the network is ChaletsSpaClients and the password is 4183421111.

Where can we rent kayaks, canoes or motor boats?

You can find these types of boats at :

Desbiens H2O Expédition (125 rue Quai Desbiens (QC) G0W 1N0 – 418-346-7238

Where can you rent bikes?

You can find bikes at these two locations:

Équinox Aventure (1385 Chemin de la Marina, Alma, QC G8B 5W5 – 1-888-668-7381)

Camping Mont-Plaisant (993 Route de l'Aéroport, Roberval, QC G8H 2M9 – 418-275-0910)