Our policies

Reservation Policy

To rent an accommodation or a room, you must be at least 21 years old and you must be present during the stay. An ID piece could be asked as a proof during the registration.

When booking a reservation, 30% of the total amount before taxes will be billed.

The rest of the amount will be charged upon departure.

A refundable deposit of a 150$ is required. This amount must be available on a credit card and will be required upon arrival when you receive your keys. If a credit card is non-available, this amount must be paid cash and will be refunded at check out time if nothing is broken in the room.

Accepted paiment methods

Credit card (Visa, Mastercard and American express), debit card and cash are accepted.

Check-in and check-out time

Between 4pm and 6pm


Between 8am and 11am

If you are planning to arrive outside those hours, you can tell us by calling 418-342-1111 or toll free 1-877-342-7933, we will explain what you need to do to get the keys.

The keys must be handed back to the reception or put in the box provided for this purpose at check-out. $10 plus taxes fees may apply per missing key.


The units are cleaned after the client’s check-out. During your stay, you are responsible for your accommodation cleanliness.

Towels and other accessories are not replaced by our staff. You can change the towels at the reception desk during the business hours.

On check-out time we ask you to:

  • Take out the trash and the recyclable material and put them in the appropriate bins near the reception office or near your accommodation.
  • Wash and put back all the dishes and utensils (50$ fee)

Cancel Policy

We are aware the tourist business is facing uncertain times actually. For this reason, our cancellation policies are very flexible. Furthermore, if you are obliged to cancel because of a regulation/events out of your control, we will refund you without any problem. We are there to support you in this special context.

More than 7 days before your stay
The deposit is totally refunded.

7 days and less before the stay
The deposit is kept as a penalty.

48 hours and less before the stay
The total amount of the stay is required.

Site policies

Tobacco Policy

It is strictly prohibited to smoke in our our units, reception rooms, Nordic baths and Health Center.

A 500$ fee will be charged on the credit card of the violator.

Alcohol Policy

Alcohol is permitted only in the accommodation units. It is prohibited on the site and the nordic baths areas.

However, licenses can be used for special occasions such as office party or group retreat.

For more details, check our page Contact us or contact us during our business hours.

*We keep ourselves the right to take action in case of excessive alcohol consumption that interfere with other users experience.


Animals are permitted on the site, but not inside our facilities (reception rooms, accommodations, Health Center). $150 plus taxes may apply as a fee if we discover the presence of animals in places where it is prohibited.


To maintain a relaxing and peaceful atmosphere, there is a curfew from 11pm to 8am the next morning. We ask for your collaboration to respect the peacefulness of the place. Additional fees could be charged on your credit card for excessive noise, racket or other disturbances.

Health Center and Nordic baths reservation policy

Nordic baths access is not included in the accommodation fees. A special fee is availabe if you book your reservation on our website or by phone. Massages or other Health Center treatments fees are not included in the accommodation fees.

For the Nordic baths, bring: a towel, a tuque if it is winter, sandals, bathing suit and a water bottle. A bathrobe is not compulsory, you can bring your own or rent one for a 15$ plus taxes fee.

Health Center Cancel policy

More than 24 hours before the appointment
Nothing is charged

Less than 24 hours before the appointment
The total amount of the reservation is charged.

Damages and harm

When confirming the reservation, the client accepts the responsibility for any damages or missing items, examples: premises damages, unreasonable harm to the neighbors, etc. The client also commits to pay extra charges to clean back the units. The client authorizes Chalets et Spa Lac-Saint-Jean to use the credit card to charge extras caused by any damages or harm cited in this paragraph.